30-Day Return Policy
You may return most new or unopened items within 30 days of delivery for a full refund minus original shipping cost. We'll also pay the return shipping costs if the return is a result of our error (otherwise return shipping is at buyer's expense).
Your return for refund will not be accepted if:
- Item is returned damaged or in used condition
- Item is missing original parts (instructions, visor clip, batteries, screws, etc)
- Returned outside 30 day return period
Exchanges: Due to price differences and shipping costs, we don't offer direct exchanges. You can return an item for a refund and place a new order for the correct part at any time. If you would like to wait for a refund before placing a new order, you will be notified when we receive your return and issue a refund.
Damaged in shipping - We're so sorry if an item you received is not in perfect condition. Please follow the returns process below and attach a photo of the damage to the returns form. We will exchange or replace the damaged item upon inspection.
Defective - Please follow the returns process below and select defective as your return reason. Defective items will be exchanged at our expense if the item is received within 30 days of your order date. Defective items returned outside that period will be returned at the customer's expense and a store credit issued for the value of the item. Please note some items only have a 30 day exchange warranty. Be sure to check the description of the item for warranty information. This excludes fair wear and tear. We may require you to return the item before we can send a replacement.
Please note: Some items are non-returnable. Be sure to check the item description for notes regarding this. Torsion springs, extension springs, paint and control boards are non-returnable items.
Sales tax is collected on orders shipped to the the following states: Georgia, Idaho, Illinois, Indiana, Kentucky, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Virginia, West Virginia, Wisconsin. If you are tax exempt you may send us your exemption or resale certificate to make your account on our website tax exempt.
It is the purchaser's responsibility to pay any applicable sales or use tax to their state if the order was not delivered to one of the states listed above. Express Garage Doors Inc. is not required to, and does not, collect sales tax in states not listed above.
If you place an order over $200 we may require that to be shipped to the billing address on file with your credit card company. On orders over $200 we will require a signature on the shipment. If you aren't available to accept a delivery, you may need to contact the carrier to hold that package at their closest location until you can pick it up and sign for it. This is for buyer and seller fraud protection in compliance with credit card processing rules.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Express Garage Doors Inc.. The collective work includes works that are licensed to Express Garage Doors Inc. Copyright 2006-2017, Express Garage Doors Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Express Garage Doors Inc. or purchasing Express Garage Doors Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Express Garage Doors Inc. or to purchase Express Garage Doors Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Express Garage Doors Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Express Garage Doors Inc. used in the site are trademarks or registered trademarks of Express Garage Doors Inc.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Express Garage Doors Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Express Garage Doors Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Express Garage Doors Inc. does not make any warantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Express Garage Doors Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Express Garage Doors Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Express Garage Doors Inc. product is mistakenly listed at an incorrect price, or stock status, Express Garage Doors Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, or availability. Express Garage Doors Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Express Garage Doors Inc. shall issue a credit to your credit card account in the amount of the incorrect price. Stock status of items can be subject to change without notice.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Express Garage Doors Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Express Garage Doors Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Express Garage Doors Inc.
Your use of this site shall be governed in all respects by the laws of the state of Idaho, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Express Garage Doors Inc. products) shall be in the state or federal courts located in Boise County, Idaho. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Express Garage Doors Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Express Garage Doors Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Express Garage Doors Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Express Garage Doors Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Express Garage Doors Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Express Garage Doors Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Express Garage Doors Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Express Garage Doors Inc. in its sole discretion.
You agree to indemnify, defend, and hold harmless Express Garage Doors Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Express Garage Doors Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Express Garage Doors Inc., Express Garage Doors Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Express Garage Doors Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Express Garage Doors Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).